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All questions are answered by U.S. based licensed and experienced insurance professionals.

Q:I recently booked travel insurance using my forex card, which has since expired. I am now planning to cancel the insurance for my husband and child.Since the original payment method is no longer active, could you please confirm whether the refund can be issued to an alternative account that I can provide? As the card is expired, I am concerned that funds may not be credited back to it.Could you kindly advise on the available refund options in this situation and the procedure I should follow?

A:
If the funds cannot be returned the insurance will attempt to send a check. if you want to update the information for your refund please email [email protected]
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Q:Does the Atlas plan cover me if I am out of the country already?

A:
Atlas can be purchased even if you are at your destination. please view any Eligibility restrictions.
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Q:Hi - I am trying to purchase international student insurance for my son who is leaving for the US on August 13 2025 to study in Pittsburgh (also playing intercollegiate sport). He holds an F1 Visa. Why can't I purchase the insurance policy online if he hasn't left Australia yet? Do I need to wait until he has arrived in the US to purchase the policy? Kind regards, Sally Sadler.

A:
Due to the laws and regulations of your country the plan is not available untill you are outside of the country.
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Q:I checked your adventure sport and saw that it doesn't say anything about diving. Is there a way to include diving within my quote?

A:
For some plans diving is covered up to a certain depth on the base policy. The patriot america plus can cover up to 40 meters. Patriot plans: /patriot-america-plus-insurance/
{{currentOrigin}}/answers/international-travel-health-insurance/i-checked-your-adventure-sport-and-saw-that-it-doesnt-say-anything-about-diving-65154/

Q:My step-mom went to a clinic on your PPO list - they said she needed to get blood work and other tests done - - is this covered?

A:
The plans cover as long as it is medically necessary to diagnose and treat a new illness or injury. We advise you call the phone on the back of the ID card to verify with your insurance company.
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Q:Does your company offer medical evacuation and repatriation insurance to cover the cost of travelling for medical treatment?

A:
The plans only cover for new injury illnesses and accidents. We do not have plans for someone traveling for the purpose of getting medical treatment.
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DISCLAIMER: Information presented in our Questions and Answers section is generic and was deemed to be accurate at the time of response. Please use the answers as a guide and do not make decisions based on the answers. The answers presented may be outdated and altogether inaccurate currently or not relevant as the details provided such as the insurance terms and conditions, plan benefits, eligibility and coverage may have changed. Insubuy assumes no responsibility for relying on such answers. You should review the latest certificate wording of the insurance policy (available on this website) for the product you are considering for the latest and complete details. If there is any conflict between the answers provided here and the certificate wording, the details of the certificate wording will prevail.

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